Stephen has been a member of the Sheridan Insurances team for two years now. He recently completed the Accredited Product Advisor (APA) Qualification with the Insurance Institute of Ireland.
He is a member of the Motor Team and is responsible for maintaining motor policies and generating private motor new business policies.
His day-to-day tasks involve updating files, carrying out endorsements to policies like adding/removing named drivers, providing quotes, carrying out changes of vehicles setting up new business policies & ensuring that all files have the correct documentation scanned and saved. Stephen is often the first point of contact between the Insurer & the Insured, he takes details of claims when they occur and notifies the insurance company of the details. It is his duty to look out for the insured and ensure that they receive their documentation in a timely fashion which may involve chasing the company for a client’s no claims bonus or letters of driving experience.
A lot of Stephen’s job involves strengthening relationships with customers and also with insurers. We asked Stephen what was one thing that he liked about working at Sheridan Insurances? He was quick to respond and share that working in Sheridan Insurances has taught him to be more confident with his interpersonal skills, multitasking and to work on his own initiative.
Stephen attended Cavan Institute from 2014-2016 where he studied QQI Level 5 and 6 in Business Studies. From 2017 to 2018 he worked for Citizens Information in County Cavan. It was here that Stephen developed his flair for customer communication and customer relations. Stephen is an excellent listener and communicator. After all, he would have to be, being the only male child in a household of six children. His five sisters have taught him well.
Stephen shared with us his favourite quote from non-other than the wonderful Walt Disney. “The way to get started is to quit talking and begin doing.” Stephen believes the best piece of advice that he can share is to stop procrastinating, whatever it is you want to achieve let it be big or small, stop waiting until tomorrow when it can be done today. So if you want to get your insurance sorted asap then speak to Stephen.
In his spare time, Stephen can be found chanting the Liverpool FC anthem and supporting his favourite football club.