Business Interruption Insurance This form of insurance provides loss of income coverage for your business by replacing your operating income during the period when damage to the premises or other property prevents income from being earned.

Cancellation Termination of a policy before it is due to expire. There may be a cancellation clause in a policy setting out the condition under which the policy may be cancelled by notice. The period of notice could be anything from 48 hours to 3 months. In most cases this will result in a return premium being paid by the insurer to the insured. Cancellation Clause A clause in an insurance contract which permits an insurer and/or an insured to cancel the contract before it is due to expire. The clause may provide for a return of premium in respect of the unused portion of the policy. Carrier (of risk) An insurer or reinsurer Claim Depending on the context this term may refer to: (A) a demand made by a policyholder on his insurer (s) for payment or some other contractual benefit under an insurance policy (B) a demand made by an insurer on its reinsurer(s) to be paid under a reinsurance contract (C) a demand made by a third party on a policyholder to be compensated for some injury, damage or loss for which the third party blames the policyholder. A claim is payable under an insurance or reinsurance contract if it is caused by an insured peril and it is not excluded under the terms of that contract. Claimant The person making a claim Commission Monies paid to an insurance intermediary in recognition of the business written by the insurer through the agency of the intermediary. Common Law The common law consists of the ancient customs and usages of the land, which have been recognised by the courts and given the force of law. It is in itself a complex system of law, both civil and criminal, although it is greatly modified and extended by statute law and equity. It is unwritten, and has come down in the recorded judgments of judges who for hundreds of years have interpreted it. Concealment Deliberate suppression by a proposer for insurance of a material fact relating to the risk. Consequential Loss Consequential loss or damage — as opposed to direct loss or damage — is indirect loss or damage resulting from loss or damage caused by a covered peril, such as fire or storm. In the case of loss caused where storm is a covered peril, if a tree is blown down and cuts electricity used to power a freezer and the food in the freezer spoils, if the insurance policy extends coverage for consequential loss or damage then the food spoilage would be a covered loss. Business Interruption insurance, extends consequential loss or damage coverage for such items as extra expenses, rental value, profits and commissions, etc. Contingency Insurance Insurance against relatively remote possibilities, e.g. loss arising through the reappearance of a missing beneficiary under a will. Contract Guarantee A bond whereby A, a guarantor, promises to pay B a sum of money if C does not perform a contract entered into between B and C Cover note A document issued by a broker pending the issue of a policy which confirms the arrangement of cover for the named insured/reassured. Motor insurance cover notes that are issued in the United Kingdom (which incorporate a certificate of insurance) are usually of short duration. Cover Holder          “Coverholder” means a company or partnership authorised by a (Lloyds)Managing Agent to enter into a contract or contracts of insurance to be underwritten by the members of a syndicate managed by it in accordance with the terms of a Binding Authority. What is a Binding Authority? A “Binding Authority” is an agreement between a Managing Agent and a Coverholder under which the Managing Agent delegates its authority to enter into a contract or contracts of insurance to be underwritten by the members of a syndicate managed by it to the Coverholder in accordance with the terms of the agreement. When a Lloyd’s Managing Agent delegates its authority to an approved Coverholder under a Binding Authority, the approved Coverholder may enter into contracts of insurance and issue insurance documents as evidence that contracts of insurance have been accepted. An approved Coverholder will normally also be allowed to collect premiums, and may be allowed to handle claims or perform other functions. The scope of its authority will be set out in the contract called the Binding Authority agreement A Binding Authority agreement can also be used to give a Coverholder the authority to issue insurance documents on behalf of Lloyd’s syndicates. The Binding Authority agreement will also set out the Coverholder’s other responsibilities, such as handling insurance monies or agreeing claims. The relationship between the Coverholder and the members of a syndicate is one of agency delegating authority. The contract setting out the extent and terms of the Coverholder’s delegated authority is known as a Binding Authority. To become a Coverholder at Lloyd’s the entity must be sponsored by a Managing Agent, and approved by Lloyd’s. Therefore the entity must meet certain standards to become an Approved Coverholder. Examples in the Irish market would be brokers listed in the Broker4Broker booklet.

Days of Grace A period after the renewal date of a policy during which cover continues provided that the premium is paid before the end of the period and the insured has not indicated an intention not to renew. Deductible The amount that is deducted from some or all claims arising under an insurance or reinsurance contract. The practical effect is the same as an excess: the insured or reassured must bear a proportion of the relevant loss. If that loss is less than the amount of deductible/excess then the insured or reassured must bear all of the loss (unless there is other insurance in place to cover the deductible). An increase in deductible should result in a reduction in premium. Deposit Premium A premium that is payable at the inception (start) of an insurance or reinsurance contract and in respect of which an adjustment premium (usually an additional premium) is due depending on the performance of the contract including, possibly, the amount of the business that is ceded thereunder. Duty of disclosure The duty of every person seeking insurance or reinsurance to inform the insurer/reinsurer from whom a quotation for insurance/reinsurance is sought of every material fact. The duty arises when seeking new insurance/reinsurance, when seeking a variation of cover (but only as regards a change in risk where the carrier is the same as before) and at renewal (but only as regards a change in risk where the carrier is the same as before). The scope of the duty may be modified by the terms of a proposal form. Should a person seeking insurance/reinsurance fail to disclose a material fact then this may lead to the avoidance of the relevant insurance or reinsurance by the underwriter. The consequences of non¬disclosure may be modified by the terms of the relevant insurance/reinsurance.

Endorsement Documentary evidence of a change in the wording of or cover offered by an existing policy or qualification or wording if the policy is written on restricted terms. Ex-Gratia payment A payment made by underwriters “as a favour” or “out of kindness” without an admission of liability so as to maintain goodwill. Excess The amount or proportion of some or all losses arising under an insurance or reinsurance contract that is the insured or reassured must bear. If the loss is less than the amount of the excess then the insured/reassured must meet the cost of it (unless there is other insurance in place to cover the excess). Excesses may either be compulsory or voluntary. An insured which accepts an increased excess in the form of a voluntary excess will receive a reduction in premium. Exclusion A provision in a policy that excludes the insurer’s liability in certain circumstances or for specified types of loss. Experience The comparison of claims, or claims and premiums, over a period, in respect of a particular insurance or group of insurances

Fidelity Insurance A type of insurance that is designed to protect a firm from losses caused by the dishonest act of its employees. First loss insurance Insurance where the sum insured is accepted to be less than the value of the property but the insurer undertakes to pay claims up to the sum insured, without application of average.

Gross Premium Original and additional inward premiums, plus any amount in respect of administration fees or policy expenses remitted with a premium but before the deduction of outward reinsurance premiums.

Hazard Something that causes an exposure to injury, loss or damage. A physical or moral feature that introduces or increases risk

Inception date The date on which an insurance or reinsurance contract comes into force. Increased costs of working Under a business interruption policy some cover is provided for additional expenditure incurred by the insured solely for the purpose of reducing the shortage in production following an insured event. Indemnity The principle according to which a person who has suffered a loss is restored (so far as possible) to the same financial position that he was in immediately prior to the loss, subject in the case of insurance to any contractual limitation as to the amount payable (the loss may be greater than the policy limit). The application of this principle is called indemnification. Most contracts of insurance are contracts of indemnity. Life insurances and personal accident insurances are not contracts of indemnity, as the payments due under those contracts for loss of life or bodily injury are not based on the principle of indemnity. Insurable Interest If an insured wishes to enforce a contract of insurance before the Courts he must have an insurable interest in the subject matter of the insurance, which is to say that he stands to benefit from its preservation and will suffer from its loss. In non-marine insurances, the insured must have insurable interest when the policy is taken out and also at the date of loss giving rise to a claim under the policy. Insurance A contract whereby an insurer promises to pay the insured a sum of money or some benefit upon the happening of one or more uncertain events in exchange for the payment of a premium. There must be certainty as to whether the relevant event (s) may happen at all or if they will occur (e.g. Death) as to their timing. Insurance Ombudsman Bureau A bureau established by major insurance companies to oversee the interests of policyholders whose complaints remain unsolved through normal company channels of communication. The service is available to all those holding personal cover with the insurers who have joined the scheme. The decision of the Ombudsman is binding on the insurer, although the insured may appeal to the court if he so wishes. Insured A person who is insured under a contract of insurance. Where there is one insured this person may also be referred to as the policyholder. Insurer A provider of insurance. An insurance company or Lloyd’s underwriter who, in return for a consideration (a premium). agrees to make good in a manner laid down in the policy any loss or damage suffered by the person paying the premium as a result of some accident or occurrence.

Key person Insurance A policy that protects a firm from loss caused by the death or disability of a ‘key person’ within the company.

Lapse The non-renewal of a policy for any reason. Latent An defect which lies dormant for some years before manifesting itself Limit of Indemnity Another term for policy limit. It refers to the maximum amount payable under a policy of insurance or reinsurance, either overall or with reference to a particular section of a policy. Lloyd’s (of London) A Society, incorporated under Act of Parliament of 1871 and known as the Corporation of Lloyd’s, which provides the premises a wide variety of services, administrative staff and other facilities to enable the Lloyds market to carry on insurance business efficiently. Lloyd’s Broker A firm that is listed in the register of Lloyd’s brokers maintained under the Intermediaries Byelaw which is permitted to broke insurance business at Lloyd’s. A syndicate can generally only accept insurance business that has been brokered or placed from or through a Lloyd’s broker. There are two Lloyds registered brokers in Ireland – Robertson Low and Arachas. Loss This term generally refers to some injury, harm, damage or financial detriment that a person sustains. Losses may be insured or uninsured. Whether a loss is covered by a policy or certificate of insurance depends on the terms of that document and local law. Loss Adjuster A person who is appointed to investigate the circumstances of a claim under an insurance policy and to advise on the amount that is payable to the policyholder in order to settle that claim. Loss adjusters are generally appointed by underwriters but sometimes policyholders appoint their own loss adjusters to negotiate claims on their behalf. Loss Assessor 1. in motor insurance, an engineer 2. in other classes a person who, in return for a fee (usually a percentage of the amount claimed), acts for the claimant in negotiating the claim.

Managing General Agent (MGA) A specialised type of insurance agent/broker that, unlike traditional agents/brokers, is vested with underwriting authority from an insurer. Accordingly, MGAs perform certain functions ordinarily handled only by insurers, such as binding coverage, underwriting, appointing retail agents within a particular area, and settling claims. MGAs rarely set prices due to pricing controls being a very sensitive area. Decision making on pricing is made in the home territory of the regulated Undertaking entity (the capacity provider) Typically, MGAs are involved with unusual lines of coverage, such as professional liability and surplus lines of insurance, in which specialized expertise is required to underwrite the policies. However, MGAs also write some personal lines business. MGAs benefit insurers because the expertise they possess is not always available within the insurer’s home or regional offices and would be more expensive to develop on an in-house basis. Examples in the Irish market include:  Kenco, ARB ,Bump etc. Material Damage Warranty A warranty in a business interruption insurance policy stipulating that for the interruption insurance to become effective there must be a policy in force in respect of the material damage and a claim paid or admitted thereunder for such damage caused by an insured peril. Material fact This refers to any fact, which would influence the judgment of a prudent underwriter in deciding whether to accept an insurance/reinsurance risk and the terms on which he would be willing to grant cover. See duty of disclosure. Motor Assessor Person who values and agrees repair costs of motor vehicles.

Name Another term for an underwriting member or Lloyd’s Negligence Perhaps the most common form of tort. In Blyth v Birmingham Waterworks Co. (1856) it was defined as ‘the omission to do something which a reasonable man guided by those considerations which ordinarily regulate the conduct of human affairs would do, or doing something which a prudent and reasonable man would not do’. Gives rise to civil liability. Net Premium The amount of the premium that is left after the subtraction of some or all permitted deductions such as brokerage and (for certain types of business) profit commission. New for Old Where insurers agree to pay the cost of property lost or destroyed without deduction for depreciation. No claims bonus (or discount) A rebate of premium given to an insured person by an insurer where no claims have been made by that insured. Very common in motor insurance.

Passenger The liability of a carrier to passengers Peril A harmful event which may be covered under a contract of insurance or reinsurance as an insured peril or excluded from it Period of Risk The period during which the insurer can incur liability under the terms of the policy Permanent Health Insurance Term used to describe contracts of insurance providing continuing benefits in the event of prolonged illness or disability. Personal Accident & Sickness Insurance Insurance for fixed benefits in the event of death or loss of limbs or sight by accident and/or disablement by accident or sickness. Accident or sickness may be incurred together or separately. Policy A document detailing the terms and conditions applicable to an insurance contract and constituting legal evidence of the agreement to insure. It is issued by an insurer or his representative for the first period of risk. On renewal a new policy may well not be issued although the same conditions would apply, and the current wording would be evidence by the renewal receipt. Policy holder The person who is insured under a contract of insurance Premium The amount charged by an insurer or reinsurer as the price of granting insurance or reinsurance cover, as stated before or after the subtraction of brokerage and other deductions. Products Liability Insurance These policies cover the insured’s legal liability for bodily injury to persons, or loss of or damage to property caused by defects in goods (including containers) sold, supplied, erected, installed, repaired, treated, manufactured, and/or tested by the insured. Product Producer Responsibilities 3.52 – In relation to a new investment product designed by a product producer to be sold to consumers, the product producer must provide the following details to an intermediary:

1. the key characteristics and features of the product;
2. the target marketof consumers for the product;
3. the nature and extent of the risks inherent in the product; and
4. the level, nature, extent and limitations of any guarantee attaching to the product and the name of the guarantor.

3.53 – When selling an investment product to consumers through an intermediary channel, a product producer must provide information to the intermediary about the investment product that is clear, accurate, up to date and not misleading, and includes the information outlined in Provisions 3.52 and 4.46. 3.54 – The product producer  must provide an ongoing facility to the intermediary to ask questions and obtain information on an investment product in relation to which information is provided to the intermediary pursuant to Provisions 3.52 and 4.46.  The product producer must:

1. provide this facility to the intermediary for the duration of the period in which that product is offered for sale by the product producer; and
2. inform the intermediary of his or her right to that ongoing facility.

3.55 – Within the first year of launching an investment product which is sold to consumers, and at least annually thereafter, a product producer must update the information required under Provision 3.52 and provide that updated information to the intermediary. 3.56 – A regulated entity must maintain a publicly accessible register of all mortgage intermediaries to which it has issued a current appointment. 3.57 – Upon the termination of the appointment of any mortgage intermediary, a regulated entity must provide to the Central Bank a confirmation on paper or on another durable medium, that such mortgage intermediary has been removed from the register maintained under Provision 3.56. Professional Indemnity Cover This policy protects a professional person against his legal liability towards third parties for injury, loss, or damage, arising from his own professional negligence or that of his employees Proposal Form A form sent by an insurer to a person requiring insurance so as to obtain sufficient information to allow the insurer to decide whether or not to accept a risk and what conditions to apply if it is accepted. See duty of disclosure.

Quotation A statement of the premium that an underwriter requires to underwrite an insurance/ reinsurance risk based on the information supplied by the person seeking cover, either directly or via their broker. A quotation may be conditional, eg it may be subject to the provision of further information, or not. If a quotation is accepted before it is withdrawn, then subject to the satisfaction of any conditions that may attach to the quotation, an insurance/reinsurance contract will be made.

Reinstatement of cover The restoration of cover following its exhaustion as a result of a loss by payment of an additional (reinstatement) premium. Making good. Where insured property is damaged, it is usual for settlement to be effected through the payment of a sum of money, but a policy may give either the insured or insurer the option to restore or rebuild instead. Renewal The process of continuing an insurance from one period of risk to a succeeding one. Risk The peril insured against or an individual exposure.

Salvage/Salvage Value A recovery of all or part of the value of an insured item on which a claim has been paid. The insurer will normally dispose of the item and apply the proceeds to reduce the cost of the claim. Schedule The part of a policy containing information peculiar to that particular risk. The greater part of a policy is likely to be identical for all risks within a class of business covered by the same insurer. Statement of Fact An alternative to a completed proposal form. A statement provided by the insurer clarifying the basis on which insurance is accepted and what conditions apply. Statute Law Presently the most important source of law is statute law, otherwise known as Acts of Parliament; which may create entirely new law, over-rule, modify, or extend existing principles of common law and equity, and repeal or modify existing Statute law. Subject to survey Phrase used by an insurer to signify provisional acceptance of an insurance pending inspection by a surveyor whose report is necessary to determine the rate and conditions applicable. Sum insured The maximum amount that an insurer will pay under a contract of insurance. The expression is usually used in the context of property and life insurance where (subject to the premium cost) the insured determines the amount of cover to be purchased.

Third Party Someone other than the insured or his insurer who has suffered injury or loss. A person claiming against an insured. In insurance terminology the first party is the insurer and the second party is the insured.

Underlying Insurance The primary insurance as distinct from excess insurance. Primary Layer. Underwriter A person who accepts business on behalf of an Insurer. Utmost Good Faith Contracts of insurance and reinsurance are contracts of utmost good faith. In the event that either party fails to observe utmost good faith towards the other in regard to the negotiation of cover then the other party may avoid the contract. The duty of utmost good faith requires each party to inform the other all material facts during the negotiation of the placement, renewal or alteration of cover. An insured has a separate duty of good faith when making a claim under an insurance policy.

Warranty Where an insured or reassured promises that something will or will not be done during the period of cover or that a particular state of affairs exists or does not exist at the inception of cover. If the promise is untrue or is not kept then the insurer/reinsurer may disclaim all liability under the policy from the date of the breach, regardless as to whether the false declaration was material to the underwriting of the contract or causative of any loss. Wear and tear The amount deducted from a claims payment in recognition of the depreciation of the property insured through usage of it over time. Where cover is provided on a ‘new for old basis’ i.e. where the insurer agrees to replace an old item with a similar new one, no such deduction is made. Wholesale Broker A type of insurance broker who acts as an intermediary between a retail broker and an insurer, while having no contact with the insured. Wholesale agents place business brought to them by retail agents. Unlike a retail broker, wholesale brokers have direct contact with the insurer, whereas the retail agent who produced the business does not. The same broker can function as a retailer or wholesaler, depending on the specific situation. Wholesale brokers often possess specialized expertise in a particular line of coverage or in a line of coverage that is unusual and/or have greater access to or influence with certain insurance markets, which is especially valuable when dealing with a difficult-to-place risk. Examples in the Irish market include: AON, WILLIS etc Without Prejudice 1. Term used in discussion and correspondence. Where there is a dispute or negotiations for a settlement and terms are offered ‘without prejudice’ an offer so made or a letter so marked and subsequent correspondence cannot be admitted in evidence without the consent of both parties concerned. 2. Term also used by an underwriter when paying a claim which he feels may not attach to the policy. This payment must not be treated as a precedent for future similar claims.